Reading Andy’s post on mixed feelings for Firefox, and continuing my attempt to loosen Micro$oft’s hold on me…
I’m leaving one bank because its internet banking doesn’t support Firefox. Their response to my request for Firefox support was “use IE6”. This, to me, is typical of their attitude to customer support.
Smile, on the other hand, have a site which I have run without trouble under Firefox. Not only is their interface great (if you like pink) but their customer service rocks too. So I will be sticking with them, and plugging them to all my Firefox-loving friends (and anyone who reads this).
Andy – can your client afford to lose my custom? Or 2% of the market? Or 5%? At what point does Firefox support become good business sense?
Why not encourage people to use Firefox, and steal everyone else’s customers as they slowly migrate to your way of thinking?